Billing is Paused

Before you start planning a wild shopping spree with all the money you’re not paying for Iguana, let’s tap the brakes for a second. Yes, billing is paused right now—but this isn’t a permanent pass to software paradise. Think of it less as “winning the lottery” and more as hitting the snooze button on a Monday: delightful while it lasts, but the alarm will ring eventually.

Why the temporary break, you ask?
We’re busy behind the scenes, working to ensure that when billing makes its grand return, it does so with less drama and much more grace than ever before. Gone will be the days of chasing invoices, decoding mysterious charges, or experiencing that all-too-familiar deja vu of billing confusion. Our promise: we’re leaving that particular brand of chaos behind.

Billing will only resume when two delightful changes have occurred:

• We’ve rolled out a shiny, significant new release of Iguana Classic
• And the piece de resistance—billing will be fully automated. (No more smoke signals, cryptic carrier pigeons, or spreadsheets held together by hope and duct tape!)

In other words, until we’ve transformed from billing mayhem to billing zen, kick back and enjoy this guilt-free break. Maybe even brush up on classic Iguana trivia—just in case that knowledge becomes billable in the future.

When billing returns, simplicity is the new norm.

To use Iguana, you’ll need to pay—and if you stop paying, the product will stop working. Just like any other enterprise software you use in the cloud. Sure, Iguana is engineered so beautifully you can run it on your own server, but let’s not confuse “engineered elegance” with “open season for piracy.” We want to be paid, just like every other vendor out there.

No customization of terms

Everyone gets the same product and the clearly with a organization size of one that makes the service level the same. The only negotiation is how much will you pay. That is it. Iguana will always be a beautifully rock solid stable product. It doesn't need a service level agreement to run more smoothly.

However if you are a more regulated business and you need more formal support arrangements I am slowly putting a network together. The problem is the demand is low but Iguana is so darned reliable. It runs like a tank which makes it hard to justify elaborate support organizations for it.