Support
We're here when you need us
Iguana often sits at the center of critical healthcare interfaces. When something isn't working, getting knowledgeable help quickly matters.
Our support is provided by people who know Iguana and can work directly with you to understand and resolve the problem.
Technical Support
For technical support:
When contacting us, please include as much relevant information as you can, such as:
- Your Iguana version and operating system
- A description of the problem
- Relevant error messages or logs
- What changed before the problem occurred
- Whether the issue is affecting a production system
If it is easier to diagnose the problem together, we're happy to arrange a Zoom call and work through it with you.
Urgent Production Issues
If you have an urgent problem affecting a production system, please tell us clearly that the issue is production-critical.
For after-hours emergencies, you can also contact us by phone using the emergency support numbers below.
Licensing
If you need help obtaining or updating an Iguana license, please use our License Codes page or contact us directly.
We understand that licensing should never become an unnecessary obstacle to keeping an important system running.
For License keys go to the online License system.
Support Relationship
Technical support is available to customers with an active direct support relationship with iNTERFACEWARE.
If you're unsure about your support status, contact us. We'll help you work out what you need.
Working Together
Our goal is to make support straightforward.
You don't need to navigate layers of ticketing systems before talking to someone who understands the product. Give us the information you have, and we'll work with you to get to the bottom of the problem.
9n9e9Y