Forms

Policy Regarding Assistance with Internal Forms and Compliance Checklists

At Iguana, our primary mission is to deliver reliable, stable, and secure infrastructure software that our customers can depend on. Maintaining a clear focus on this mission is essential to ensuring the consistent quality and safety of our platform.

We understand that customers occasionally require support when completing internal forms or compliance checklists. While we are committed to providing helpful and responsive assistance, it is important to clarify the boundaries of the support we can offer in these situations.

To maintain the integrity of our core function, and to ensure that all questions are answered consistently and factually, our policy is to provide guidance by responding to specific questions submitted in writing. This approach prevents the inconsistency that can arise when responses are handled on an ad hoc, hands-on basis by different employees. Written responses allow us to carefully document answers, maintain a factual record, and draw upon established and approved information.

This ensures that our resources remain focused on supporting the Iguana platform in the best interest of all customers, while providing accurate and consistent assistance regarding forms and compliance needs.

Thank you for your understanding and cooperation. By working together in this way, we can continue providing the high standard of software stability and support that you expect from Iguana.